FiveCore
This policy explains when a payment for FiveCore software access may be refunded. It is intended to be clear about digital-service fulfillment while preserving any mandatory consumer rights that apply by law.
Last updated: 2026/08/31If an order has been paid but FiveCore software access has not yet been provisioned, you may request cancellation and a full refund before fulfillment begins.
If FiveCore cannot deliver a material paid feature because of a verified FiveCore-side technical failure, contact support within 7 days of activation. We will first try to resolve the issue. If the material failure cannot be resolved within 3 business days after sufficient diagnostic information is provided, a full or proportional refund may be issued as appropriate.
Verified duplicate charges or an incorrect amount charged by FiveCore will be corrected or refunded after review. Please provide the transaction reference and account information needed to locate the payment.
If you believe a payment was unauthorized, contact FiveCore Support and your payment provider promptly. We may request reasonable verification to protect the account and investigate the transaction.
Because FiveCore provides digital software access that can be activated and used immediately, change-of-mind refunds are generally not available after access has been provisioned and used, except where required by applicable law.
A change, outage, suspension, or policy decision made by Discord or another third party does not automatically qualify for a refund. If such a change permanently removes a material FiveCore feature, support will review the affected paid period fairly.
Contact FiveCore Support with your Discord account, order or transaction reference, selected plan, payment date, and the reason for the request. Approved refunds are sent back through the original payment method whenever the provider supports it. Processing time depends on the payment provider and bank.
Nothing in this policy removes consumer rights that cannot legally be waived in your jurisdiction. Where a mandatory legal rule provides greater refund rights, that rule prevails.
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